Each piece of my jewelry is personally designed and hand crafted, in my studio, in Wyoming. All of my online classes are carefully filmed, edited and presented by me, with emphasis on quality and a sense of being right there in my studio, with me. I'm a one woman show from start to finish. With that in mind, the following policies are meant to help things run more smoothly.
+How to buy: I sell my jewelry, stones and classes right here, from my shop. You'll find the link at the top and bottom of each page of my website. Because my jewelry is created by hand, in small batches, I don't have a constant inventory of pieces. I typically release small collections, when they're ready, at a predetermined date and time. Please sign up for notifications via my newsletter.
+Jewelry: I do my best to describe each piece of jewelry in detail. Ring and bracelet sizes, and necklace lengths are described to the best of my ability. Earring posts and wires are always a standard 20 gauge, which is the most comfortable. Before buying, please read descriptions carefully, especially sizes and measurements. Pieces may not be returned due to wrong size, length or buyer's remorse. Please read through my policies before purchase.
+Online classes: It's been my joy and pleasure to teach, online and in person, for going on 12 years now. As a pioneer in the field of online jewelry making classes, I've been happy to share my techniques with many, many students. Classes are lifetime access. For policies on my classes, please click here and take a look at each individual class.
+Stone sales: Stone sales include stones that I've personally curated and am delighted to be able to share at a great price point. I have a lot of fun hunting down special stone treasures for my students and customers. I am not a professional stone dealer but I do try to provide honest and detailed descriptions of each stone, to the best of my ability. Stone sales are periodic, with the time and date being announced via newsletter and my facebook page.
+Shopping: Sales can be fast and furious. If you come to the site ahead of time, there may be a password required. Once the sale opens, there typically is no password required (unless it's a "students only" sale). If you have trouble entering the site, refresh your browser and/or restart your computer. If you're unsuccessful shopping via phone, try a lap or desk top computer. High speed internet is very helpful when attending sales. If there are sold out items in your cart, delete them, otherwise the site won't allow the sale to go through. Because of the website interface, items in your cart are still available for sale until you check out. This is a function of the site and there's nothing I can do about it. So...if items disappear from your cart, that means someone else bought them. If there's something you really want to purchase, you may have to shop quickly and check out more than once.
+Notifications: The best way to find out about jewelry releases, stone sales and classes is to sign up for my newsletter. I will also announce releases on my social media; facebook and instagram pages.
+Payment: Payment is via Paypal, only. Buyer is responsible for any postage and/or refund fees. In the event of a refund, Paypal does charge a refund fee, for which the buyer is responsible.
+Shipping: Shipping costs change frequently, depending on location. Out of country buyers are responsible for extra shipping and customs costs and there is no tracking. USA jewelry packages will ship first class, USPS, with insurance. This means there will be a tracking number but customers are responsible for tracking their packages, if necessary. Stone packages ship with no insurance unless requested. I'll do my best to help with lost or delayed packages but I have no control over what happens once they leave my hands. I am not responsible for lost, delayed or damaged packages. Buyer is responsible to track packages, and file a claim for lost packages, if necessary. Pieces are packed 1-2 days after purchase, then shipped. Shipping should take between 3-5 days, within the USA, and will take considerably longer out of country or during holidays. Multiple items will be packed and shipped together, when possible, and shipping overages will be refunded, where applicable.
Jewelry: Please note: pieces may not be returned due to wrong size, length or buyer's remorse. To avoid returns, please read descriptions carefully. Most issues can be resolved before purchase, by reading the descriptions carefully.
Online classes: Due to the nature of my online classes, refunds will not be given once the log on information is sent. No exceptions.
Stone sales: Returns are not accepted but I'm willing to review issues on a case by case basis. If you have an issue with your stone order, you must contact me within one day of receipt.
In the case of a refund (except a refund for combined shipping costs), Paypal does charge a fee for refunds, for which the customer is responsible. If you are sincerely dissatisfied with your purchase, there is something wrong, or a mistake on my end, please contact me immediately and I'll do my very best to rectify the situation. My deep desire is for my customers to be thrilled with their purchases and I'll do everything I can, to that end.